Terms & Conditions

Payment, Cancellation and Refund Policy

Reservations and Deposits:

The reservation will be considered confirmed only upon receipt of the corresponding deposit.

and written confirmation from ANDESHELIBIKE. The remaining balance of the reservation

must be paid in full and effectively received by ANDESHELIBIKE before

from the start of the service. If full payment has not been made before the start of the activity, the

The company reserves the right to cancel the passenger's participation without refund.

of the deposit or of the amounts already paid. The quota may be released and offered to another

customer.

Refund Policy:

In case the tour is not carried out due to force majeure - such as conditions

adverse weather conditions, state of roads or trails, political situations, catastrophes

natural, pandemics or other unforeseeable causes beyond the control of ANDESHELIBIKE—

alternatives for itinerary modification or rescheduling dates will be granted. If the

If the passenger does not accept the proposed alternatives, ANDESHELIBIKE will offer a credit

equivalent to 50% of the amount paid for the purchased package. This credit will be

available in the customer's account for a period of two calendar years to be

used in future reservations. No cash refunds are contemplated under any circumstances.

circumstance.

Cancellation by the customer:

ANDESHELIBIKE strongly recommends all its clients to take out insurance

trip cancellation through providers such as Travel Guard or other companies

recognized insurance companies, to cover cancellations made by the passenger. If the

participant cancels at any time before the start date of the activity, no

No refund will be made of the deposit paid. The total balance must be paid 60

days before the start of the activity. Cancellations made at any time

prior to departure do not entitle you to a refund of fares. In exceptional cases and under

At ANDESHELIBIKE's sole discretion, credit may be granted for the following

season that will represent a percentage of the total amount paid.

Cancellation by ANDESHELIBIKE:

If the company cancels the tour for reasons other than those contemplated as force majeure

greater, the full refund of the payment received will be made, discounting

exclusively the commissions for the use of credit or debit cards, in case

exist.

Vacant Positions and Staff:

ANDESHELIBIKE reserves the right to fill vacant spots on tours. The guides

and staff may occupy these positions to ensure safety and development

suitable for the activity.

Conditions of exclusion due to aptitude:

The company may refuse participation or require withdrawal from the tour to any

person who, in the opinion of the guides or staff, is not physically or mentally fit

to continue the activity. In such cases, the passenger will be responsible for all

additional expenses, including rescues or transfers.

Liability and exclusions:

ANDESHELIBIKE is not responsible for loss, damage or theft of luggage,

bicycles, equipment or tickets, nor for expenses caused by non-compliance or delays

in transportation services, weather conditions, pandemics, natural disasters,

terrorist acts, government regulations or any circumstances beyond your control

direct control.

Jurisdiction and contact:

All questions, complaints or inquiries should be directed to the official email

contacto@andeshelibike.com The current legislation and the applicable jurisdiction will be the

of the Republic of Chile